Protecting your privacy is fundamental to our mission of transforming maritime operations. This policy explains how we collect, use, and safeguard your information.
Welcome to SHIPSAPP's Privacy Policy
At SHIPSAPP ("we," "our," or "us"), we are committed to protecting your privacy and handling your personal data with the highest level of security and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our maritime digital transformation platform.
As a leading provider of port operations software, we understand the sensitivity of maritime industry data and are dedicated to maintaining the confidentiality and integrity of all information entrusted to us.
By using SHIPSAPP services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our services.
Compliant with international data protection laws
Maritime-grade data protection
Policy reviewed quarterly
Transparent data collection practices
We collect information that you provide directly to us, as well as data generated through your use of our services. This includes:
| Data Type | Purpose | Retention Period |
|---|---|---|
| Vessel Schedules | Port optimization | 36 months |
| Cargo Information | Logistics planning | 24 months |
| Port Operations | Performance analytics | 60 months |
| Customs Documentation | Compliance tracking | 84 months* |
*Required by maritime regulations
Purpose-driven data utilization
We use the collected information for specific, legitimate purposes related to providing and improving our maritime services:
Processing necessary for service delivery
Where you have given explicit permission
Required by maritime regulations
Limited and transparent data sharing
We only share your information in the following limited circumstances:
We engage trusted third-party service providers who assist in operating our platform. These providers are contractually bound to:
Strict data protection requirements
Only for specified purposes
| Partner Type | Data Shared | Purpose |
|---|---|---|
| Port Authorities | Vessel schedules, cargo info | Port operations coordination |
| Shipping Lines | Port availability, delays | Voyage planning |
| Customs Agencies | Documentation, manifests | Regulatory compliance |
| Logistics Providers | Cargo status, ETA | Supply chain optimization |
We may disclose information when required by law or to protect:
Maritime safety requirements
Regulatory obligations
National security interests
As a global maritime platform, data may be transferred to and processed in countries outside your own. We ensure such transfers comply with:
Enterprise-grade protection measures
We implement comprehensive security measures to protect your data:
AES-256 encryption for data at rest and TLS 1.3 for data in transit
SOC 2 Type II certified data centers with 24/7 monitoring
Role-based access with multi-factor authentication
Real-time threat detection and security monitoring
Daily encrypted backups with 99.99% recovery time objective
ISO 27001, NIST, and maritime security standards
In the unlikely event of a data breach, we have a comprehensive incident response plan that includes:
Control over your personal information
Depending on your location, you may have the following rights regarding your personal data:
Request access to your personal data and information about how we process it.
Request Access →Contact our Data Protection Officer using the information below
We'll verify your identity to protect your privacy
We aim to respond within 30 days of verification
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws. Contact details for relevant authorities can be found on their respective websites.
Meeting global regulatory requirements
SHIPSAPP complies with international data protection regulations and maritime industry standards:
General Data Protection Regulation
Appointed DPO overseeing compliance
Built-in data protection principles
Industry-specific compliance
| Region | Regulation | Status |
|---|---|---|
| European Union | GDPR | Fully Compliant |
| California, USA | CCPA/CPRA | Compliant |
| Brazil | LGPD | Compliant |
| United Kingdom | UK GDPR | Compliant |
| Singapore | PDPA | Compliant |
Quarterly policy reviews and updates
Email notification for material changes
Archive of previous policy versions
Get in touch with our privacy team
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Sarah Johnson
For general inquiries
SHIPSAPP Inc.
123 Maritime Plaza, Suite 500
Rotterdam, Netherlands 3011 AA
European Union
SHIPSAPP Asia Pacific
45 Harbour View Tower
Singapore 018956
Singapore
We are committed to responding to all privacy-related inquiries within 72 hours of receipt. For complex requests, we will acknowledge receipt within 24 hours and provide a timeline for resolution.
This Privacy Policy is effective as of January 15, 2024 and supersedes all previous versions.